Privacy Policy

Genuine Woodworking LLC ("Genuine Woodworking," "we," "us," or "our") provides custom European cabinetry and woodworking services to clients in New York, Connecticut, and the greater metropolitan area.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website (the "Site"), submit a contact or quote request, or otherwise communicate with us.

1. Information We Collect

Information you provide to us. When you fill out a contact form, request a quote, schedule a consultation, or otherwise reach out to us, we may collect:

• Your name

• Phone number

• Email address

• Mailing or project address

• Details about your project, including budget, timeline, and design preferences

• Any other information you choose to include in a message to us

Information collected automatically. When you visit our Site, certain information is collected automatically, including:

• IP address and approximate location

• Browser type and device information

• Pages viewed, time on site, and referring/exit pages

• The search terms or ads that led you to our Site

Information from third-party services. We use third-party tools to operate and market our business, which may collect information as described in Section 3, including Google Analytics, Google Ads, Google Business Profile, and call tracking software.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and quote requests

• Schedule and prepare for consultations

• Communicate with you about your project, including follow-up messages

• Operate, maintain, and improve our Site

• Measure and improve the performance of our advertising and search engine marketing

• Understand how visitors use our Site so we can improve content and navigation

• Comply with legal obligations and protect our legal rights

3. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to support the following:

• Google Analytics — to understand how visitors use our Site (pages visited, time on site, general location, and device type).

• Google Ads — to measure the performance of our advertising campaigns and, where enabled, to show relevant ads to past visitors on other websites (remarketing).

• Call tracking — we use a call tracking number on portions of our Site to help us understand which marketing channels generate phone inquiries. Calls placed to this number may be recorded or logged for quality and attribution purposes.

• Essential cookies — used for basic Site functionality, such as remembering form entries.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how portions of our Site function. You may also opt out of Google's use of cookies for personalized advertising by visiting Google Ads Settings or the Digital Advertising Alliance opt-out page.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business, such as our website host, email provider, customer relationship management (CRM) software, and call tracking provider. These providers are only permitted to use your information to perform services on our behalf.

• Google, in connection with our use of Google Analytics, Google Ads, and Google Business Profile.

• Review platforms such as Google and Houzz, if you choose to leave a public review of our work — this information is provided directly by you to that platform and is governed by its own privacy policy.

• Legal and safety purposes, where required by law, regulation, legal process, or to protect the rights, property, or safety of Genuine Woodworking, our clients, or others.

• A successor entity, in the event of a merger, acquisition, or sale of business assets.

5. Third-Party Links

Our Site may contain links to third-party websites, such as Houzz or social media platforms. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies before providing any personal information.

6. Data Retention

We retain personal information for as long as necessary to respond to your inquiry, complete a project, comply with our legal and accounting obligations, and maintain business records, after which it is securely deleted or anonymized.

7. Your Privacy Choices and Rights

Depending on where you live, you may have rights regarding your personal information, which can include the right to request access to, correction of, or deletion of the personal information we hold about you, and the right to opt out of certain uses of your information for advertising purposes.

To exercise any of these rights, or to opt out of receiving marketing communications from us, please contact us using the information in Section 10. We will respond to verifiable requests in accordance with applicable law.

8. Children's Privacy

Our Site and services are intended for adults seeking custom cabinetry and woodworking services and are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Data Security

We use reasonable administrative and technical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Genuine Woodworking

• Brewster, New York

• Phone: (914) 229-9071

• Email: [email protected]

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Effective Date" at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.